Refund Policy

This Refund Policy applies to all purchases of digital products from Softbridge Solutions LLC through softbridgesolutionsllc.com and forms part of the Terms of Sale.

1. Digital Products — No Refund After Delivery

1.1. Our products are digital goods delivered electronically. Due to their nature, all sales are final once delivery is complete — that is, once access to the product files has been made available to you.

1.2. Business customers. Consumer withdrawal ("cooling-off") rights do not apply to purchases made in the course of a trade, business or profession.

1.3. Consumers. If you are a natural person buying outside your trade or profession, you may have a statutory right of withdrawal (in the EU/UK — 14 days). For digital content, this right ends once delivery has begun, provided you expressly consented to immediate delivery at checkout and acknowledged the loss of the withdrawal right. If you did not give such consent, you may withdraw within the statutory period before delivery and receive a full refund. Your statutory remedies for digital content that is defective or not as described remain unaffected by this Policy.

2. Exceptions

We will remedy the following cases:

• Non-delivery: payment confirmed on-chain but access not provided — we will deliver the product or, if we cannot, refund in full.
• Defective or corrupted files: files materially non-conforming to the product description — we will first provide corrected files; if we cannot within a reasonable period, we will refund.
• Duplicate payment: verified duplicate transactions for the same order will be refunded.

Requests must be sent to info@softbridgesolutionsllc.com within 14 days of the payment date, with the order reference and transaction hash.

3. How Refunds Are Made

3.1. Approved refunds are paid in the same stablecoin and network in which payment was received, to the originating wallet address, unless agreed otherwise in writing. Network fees for the refund transaction may be deducted from the refunded amount.

3.2. Digital asset transactions are irreversible. We cannot recover or refund amounts sent to an incorrect address, in an unsupported asset, or on an unsupported network (see Terms of Sale, Section 4.3).

3.3. Exchange-rate or market fluctuations of digital assets between payment and refund are not compensated; refunds are calculated on the USD-denominated order amount.

4. Mistaken Overpayments and Underpayments

4.1. Overpayments above the checkout amount will be returned to the originating address upon request (network fees deducted). Underpaid orders are not delivered until the balance is received; unclaimed underpayments may be returned upon request within 30 days.

Contact: info@softbridgesolutionsllc.com